FAQs

AUTHORIZED SELLER

The Historic Temple Theatre’s box office is the only authorized seller of events held at the Historic Temple Theatre. We do not endorse the reselling of tickets by ticket brokers or agencies. Ticket brokers operate locally and nationally and are commonly found when you search for tickets online. In most cases, brokers are also listed under Ticket Sales in the Yellow Pages. 

 

If you purchase tickets from a ticket broker or any third party:

• The Temple Theatre cannot guarantee that your tickets are valid, and you may be denied admission to the performance.

• We cannot reprint or replace your tickets if they are lost or stolen. 

• We are unable to contact you directly with information regarding time changes or other pertinent updates regarding the performance.

• It is quite likely that you are paying excessive broker fees that are often double or triple the face value of the ticket. Always make sure when buying tickets online to go to www.historictempletheatre.com

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TEMPLE THEATRE BOX OFFICE

Located in the theatre lobby under the marquee, the box office is open Wednesday and Thursday from 1pm-5pm, and 1 hour before event showtimes. We accept cash, debit, Mastercard, Visa, American Express, and Discover.

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TICKETS

• Tickets are non-refundable. If you are unable to use a ticket for an event, please consider donating it back to the Temple Theatre at least 48 hours prior to the scheduled performance. See below for canceled and rescheduled performances.​
 

• Please check your tickets, carefully noting event, time, and seat location.

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• A facility fee and sales tax may be added to the ticket price.

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• Lost Tickets? Call the Box Office, we can easily reprint them.

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• Municipal Fire Codes require ALL audience members (even those of lap-sitting size) have a ticket.

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• The Historic Temple Theatre can not resell your purchased tickets on your behalf. 

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CANCELED OR RESCHEDULED PERFORMANCES

ALL performances will go on as scheduled, regardless of the weather. No refunds will be issued for inclement weather or your inability to attend the event. However, in the unlikely event that the Temple Theatre cancels a performance, refunds will be promptly distributed upon request. A rescheduled performance will not be considered a canceled event. If you can not attend a rescheduled event date, refunds are available. All Dates, times, and programs are subject to change.

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If an event is canceled or rescheduled, we will make all attempts to contact ticket buyers at the email and phone number associated with the ticket purchaser's account. In addition, we will post on social media (Facebook, Instagram, and e-newsletter) with updates on all events. The Temple Theatre can not be held responsible if you have opted not to receive emails from the Temple Theatre and/or do not provide a phone number.

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Refunds for rescheduled events will not be offered within 1 week of the rescheduled date if the rescheduled date is more than 1 month after the originally scheduled event date. If a rescheduled date is 1 month or less than the originally scheduled date, refunds will not be available if requested within 48 hours of the rescheduled date. All refunds are subject to a $2 per ticket fee.​

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MAILED, E-TICKETS/PRINT AT HOME, & WILL-CALL​

When purchasing tickets to an event at the Historic Temple Theatre, you will have the following options for delivery for most events. Please be aware of which delivery method you choose and how you can access your tickets.

• MAILED TICKETS

  • Tickets are sent by First-Class mail through the USPS. Once mailed, the Historic Temple Theatre can not be responsible for tickets lost in delivery

  • All mailed tickets will be mailed at least two weeks prior to the event date.

    • In the event an artist's contract stipulates otherwise, to prevent ticket fraud, the delivery method available will be listed as "Secured Mailing," and you will see a notification at checkout when purchasing the ticket.

  • Tickets are printed in batches and not when the order is received.
  • If you do not receive your Mailed Tickets, new tickets can be printed for you at the Ticketing podium on the day of the event. Please be prepared to be asked for your order number and name of the ticket purchaser. 
     
• E-TICKETS / PRINT AT HOME ​

  • If you selected this delivery method at purchase, you will receive a confirmation email with a link to your printable e-ticket.​ If you do not see a confirmation email, please do a search of your email's spam/junk folder for "OvationTix."

  • Lost e-tickets can be reprinted at the Ticketing podium in the Temple Theatre lobby on the day of the performance. 

  • Your e-ticket will display a standard barcode and a QR code, and can scanned directly from your phone's screen when arriving at the venue.
     

• WILL-CALL TICKETS​

  • Will-Call tickets will be printed and ready for you at the will-call podium in the lobby.​

  • Tickets are printed and arranged by name of the purchaser.

  • If you would like your will-call tickets to be listed under a different name, you may call the Box Office no more than ONE week prior to the performance.
     

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SUbscriptions & Friend memberships

The purchase of a Subscription or becoming a Friend of the Historic Temple Theatre has many benefits. Beyond helping to ensure the future of the historic building, Subscribers and Friends receive early access to event tickets with pre-sales as well as discounts on ticket purchases. The number of discounted tickets and Pre-sale tickets benefits available is limited based on your Friend level and/or number of Subscriptions owned.

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• SUBSCRIPTIONS

  • ONE Subscription per individual (event ticket). Benefits are limited to ONE ticket per Subscription per event. i.e., ONE Subscription allows you to purchase ONE Pre-Sale ticket and/or ONE discount per event. Additional Subscriptions are required to purchase more than ONE Pre-Sale ticket and/or discounted ticket.
     

• FRIENDS of the HISTORIC TEMPLE THEATRE

  • Benefits are based on Friend level

    • Supporter:

      • Individuals. ONE ticket benefit per event.

    • Advocate:

      • Couples. TWO ticket benefits per event

    • Benefactor:

      • Small Families​​​​​​​: FOUR ticket benefits per event.

    • Champion:

      • Businesses/Large Families: SIX ticket benefits per event
         

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BAG policy​

• SMALL PURSES ONLY, PLEASE.  ALL PURSES ARE SUBJECT TO SEARCH.

• To efficiently create a positive and safe experience for all patrons, only small purses (13″W x 4″D x 9″H and smaller) are allowed into the theater and all are subject to search.

• All other bags including backpacks and oversized purses are strictly prohibited

• Bag storage is NOT available at the Historic Temple Theatre.

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Concessions​

• Are refreshments offered?

  • We offer a selection of sodas, THC drinks, hard seltzers, beers, n/a beers, and wine.

  • Unless otherwise advertised, there are no cocktails offered at events.

  • Our concessions begin serving when doors open at any given show.

  • Drinks are sold throughout performances - unless otherwise contracted with the artist.

  • YES! You can bring your drink into the theater with you.

  • Snacks

    • All Films serve popcorn and a selection of candy

    • Candy is available at LIVE events. Some Live events may have popcorn available.
       

• What payment methods do you offer at concessions?

  • We accept cash and all major credit cards, Apple Pay and Google Pay will be accepted.

  This does not apply to our box office.